WHY GARRISON'S GUNS?

Our Mission is to provide our customers with the greatest selection and availability of any store with fair prices and excellent customer service.

CONTACT INFO

Have a look at our most frequently asked questions. If you still cannot find the answer you're looking for, then please, use the form to ask us a question. We will get back to you as soon as possible.

1) Firearm, Ammunition, and Optic sales are final.

2) In the event you receive the wrong item or a defective item we will work with you to replace the item with the correct or functional item in a timely manner. Please contact us for an RMA number and to initiate the process within 10 days of receipt of the item. All original packaging and contents will need to be returned shipping prepaid, insured, and packaged to prevent damage.

3) Unopened or Unused product that is not a firearm, ammunition, or optic can be returned for refund with a 15% restocking fee. Please contact us for an RMA number to initiate the return within 14 days of receipt. Items will need to be returned shipping prepaid, insured, and packaged to prevent damage.

If you feel that you have received the wrong product, please contact customer service at 207-333-7823 or email us at jhgarrison87@gmail.com within 72 hours of receiving the product. Do not open the item's packaging. If possible when e-mailing, please include a photo of the item you received. If the item is a firearm and it has been picked up from a dealer, the sale is final. Please inspect firearms prior to completing a Form 4473.

Our goal is to pass as much savings on to our customers. We endeavor to find the most appropriate and expedient shipping manner to get your items to you in the fastest way possible. Some items like ammunition and firearms are restricted by carriers and are limited in how they can be shipped. We will choose the best option for your order based on customer service, value, and within any limitations.

Damage in transit is tragic and beyond our control. Please inspect the package immediately and begin a claim with the carrier or refuse shipment. We recommend additional shipping insurance on all orders that may contain sensitive or fragile items. We will work with you to rectify the situation if possible.

We use information from our distributors to produce our database. This database currently has in excess of 50,000 items. We cannot catch all of the mistakes coming from 10+ distributors. Please make sure to read the descriptions on items as they are the most accurate way to verify you are getting what you want.

Credit Card companies only verify the billing address of a credit card. Allowing a ship to address different than the billing address increases the risk of credit card fraud. This costs businesses and consumers millions of dollars a year in business. In an attempt to reduce fraudulent charges from being processed, the bill to and ship to address must be the same. If an order needs to be shipped to an address different than the bill to, other payment arrangements must be made in some form of secure funds such as certified check or USPS money order.

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